The Paradigm Shift of Communication
Contact Center Solutions
Voice recording system for call center.
VCLog is installed in the wide range of small to large size call centers at low cost with high performance and user friendly operation. VCLog is the software application for call recording system which recognizes the recording of the dialogue by telephony.
API platform enabling to add realtime communication functions to your application
pluscomm is a telephony API platform for software developers of the communication application. Through the use of pluscomm API, the developers can build the communication application and SMS by simple source code.
pluscomm has various communication tools. It is possible to make not only inbound, outbound, and voice recording of telephony functions but also IVR (Interactive Voice Response), video chat, and SMS. pluscomm is useful for file sharing and video conference.
Loaded with plenty of functions with affordable cost, “Call-back Reservation System” avoids an opportunity loss from line congestion.
Overflow call app. provides recording, text to speech (TTS), email notification, follow-up of SMS and KPI report as well as realtime call-back reservation. Overflow call app. is the one of affordable, fast, and functional software.
"Telework Call.app" is the application connected safely between customers and employees who work at the office or home wherever the workplace is. Call charges are billed to the company which is one of the best features because employees are not responsible for the payment of business calls. It is also unnecessary to own a company smartphone since the number of your personal phone number is not disclosed.
SMS tool is a software application which can send SMS to people who are arbitrarily listed. 99.9% reachability of SMS shows a high conversion rate compared to email.
Customer calls with a specific telephone number and receives SMS with the site URL. It is an easy access to the URL in comparison with QR code or empty mail.
Furthermore, the 99.9% SMS reachability and the 90% reading rate dramatically indicate an improvement of the conversion rate in comparison with email marketing tools.
Mail order business
Shopping site for call center related products such as headset, IP phone-set, and voice recording equipment.
There are many various types of products listed in the site for customers who make a first time purchase, additional purchase, and replacement purchase for conventional products. Also provides a sample kit based on free trial terms before making the purchase to comply with your office equipment such as phone-set, personal computer, etc.
System Architect with telephone feature, and software developments to provide with business solution like CRM, etc.
E-commerce site and site design.
Sales & setting of IP networking camera and video recorder for business use.
AcrossWay is an innovative company who provides customers with sufficient and satisfied products & services. We deploy superior software products originated from foreign companies while customizing & optimizing in accordance with customer requirements in Japan. We also develop helpful products & services through information technologies in the field of shopping sites on call center related products, site developments, and IP networking cameras.Our company